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Q: How long will my order take to arrive?

Delivery estimates: UK Standard: 2–4 business days UK Next Day: 1 business day (orders before 2 PM) International: 5–10 business days Please note: processing time is 1-2 business days.

Q: How do I request a return?

Email our customer service team at [returns@example.com] with your order number and reason for return. We’ll provide instructions for sending your items back.

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How do I place an order?

Simply browse our products, add your favourites to your cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

Can I change or cancel my order after placing it?

We begin processing orders immediately, so we may not be able to make changes or cancel once submitted. Please contact our support team as soon as possible at [support@example.com]

I didn't receive a confirmation email. What should I do?

Please check your spam or junk folder. If it's not there, contact us with your name and email address so we can assist you.

Do you ship internationally?

Yes! We offer worldwide shipping. Delivery times and costs vary based on your location and shipping method selected at checkout.

How long will my order take to arrive?

Delivery estimates:

UK Standard: 2–4 business days
UK Next Day: 1 business day (orders before 2 PM)
International: 5–10 business days

Please note: processing time is 1-2 business days.

How do I track my order?

Once your order ships, you’ll receive a tracking number via email. You can track it through the link provided or on our tracking page.

My package is delayed/lost. What should I do?

If your order hasn't arrived within the estimated time, contact us at [support@example.com] and we’ll help track it down.

What is your return policy?

We accept returns on unused, unopened products within 14 days of delivery. Due to hygiene reasons, used lashes cannot be returned.

How do I request a return?

Email our customer service team at [returns@example.com] with your order number and reason for return. We’ll provide instructions for sending your items back.

Are returns free?

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

New Arrivals

Frequently Asked Questions