Refund policy

Return Refund Policy

Due to hygiene reasons, we do not accept returns or exchanges on any lash products once they have been opened or used. Please check your order carefully before completing your purchase.

If your item arrives damaged or incorrect, contact us within 14 days of delivery at sales@prettylashes.com with your order number and photos, and we’ll be happy to help resolve the issue.

We want you to absolutely love your lashes! However, due to the intimate and hygienic nature of lash products, we’re unable to accept returns or exchanges once an item has been opened or used. This ensures every customer receives lashes that are 100% new, clean, and safe to use.

Please review your order carefully before completing your purchase, as all lash sales are final.
If your order arrives damaged, incorrect, or faulty, please contact us within 14 days of delivery at sales@prettylashes.com with your order number and clear photos of the issue. 

Our team will assess the situation and arrange a replacement or refund where appropriate.

We cannot offer refunds or replacements for:

- Change of mind after purchase
- Items returned without prior contact
- Products that show signs of wear or tampering
- Orders reported outside the 7-day window

We take pride in our quality control and want every experience with us to be a great one. If you ever have a question about your order, we’re here to help,  just reach out and our team will do everything we can to make it right.